Help

Frequently Asked Questions

Shopping and Placing an Order

No, you don't need to. You can make purchases and check out as a guest every time.

However, by setting up an account, it will allow you to order without having to enter your details every time you shop. You can sign up first, or you can first start shopping and create your account before you check out at the shopping cart page.

For placing an order, you need to have an email account.

Please click on "Login/Register" followed by "Create an Account" and fill in your personal details.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else's shopping cart hence the status of the items is reflected as "Temporarily Unavailable".

We accept payments via all major credit and debit cards, payments via PayPal, direct bank transfer and payment by cash on delivery. Note: payment by cash on delivery is available only for national deliveries within Greece.

All your personal data is kept private and confidential and only necessary information is shared with services and partners we use to complete your order, like delivery and charging service.

If you wish to change and/or cancel your order, please contact our Customer Service as soon as possible to cancel or make changes to an order.

You can contact the Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 8 A.M. to 4 P.M. or by mail to [email protected].

Further information on cancelling an order can be found in our Returns & Exchanges policy. Unfortunately, we are unable to cancel an order once it has been dispatched so please check your order before placing it.

Type in the voucher code at the field "Coupon Code" and click "Apply Coupon" in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed entering it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card or other chosen type of payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in "My Account" if you are a registered user.

Depending on the location there are several shipping options available:

FREE SHIPPING within Greece for orders over 25€ via Hellenic Post, pickup at your local Hellenic Post office.
Hellenic Post for both National and International deliveries. The package will be delivered to customer's address.
Courier for both National and International deliveries with partner courier companies.

Shipping & Delivery

All orders will be processed within 2 working days, excluding weekends and public holidays.

Greece delivery times are approximately 3 to 5 working days from the time of dispatch of your order. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders at the Track Orders page of our site or directly through My Account page.

Shipping is FREE for all deliveries within Greece over 25€ via Hellenic Post (the package is delivered to local Hellenic Post office for pickup by the customer from the post office). For all national and international deliveries, charges are made based on weight and volume. Upon entering your delivery details, the system will calculate the delivery charges based on your given address.

For orders with FREE SHIPPING the customer pays for the return.

For orders where the customer pays for the initial shipping (when the order doesn't have FREE SHIPPING), the return is made by the customer with partner shipping service and later the customer gets credit for the amount of the money paid for the return.

All the returns must be made with Hellenic Post or their partners. The credit amount will be calculated according to the pricelist of Hellenic Post. Returns which are bigger than the cost according to the pricelist of Hellenic Post, will be covered only for the amount according to the pricelist of Hellenic Post and the rest will not be credited.

For more information see the Returns & Exchanges section of this site.

If you need help please contact Customer Service by phone at 210 4180888 (charges apply), Monday to Friday 8 A.M. till 4 P.M. or by mail at [email protected], so we can assist you with your return.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We try to fulfil all the orders with care and attention. However, if you receive a wrong item or item that is defected, please contact as soon as possible our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 8 A.M. to 4 P.M. or by mail to [email protected] so we can replace your order.

The request for return must be made within the period of 15 days from the date stated on the receipt and the items have to be returned by maximum 30 days from the date stated on the receipt. After this period we cannot replace the item.

Please contact as soon as possible our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 8 A.M. to 4 P.M. or by mail to [email protected] so we can assist you with the order.

However, we cannot guarantee availability. For further information on exchanges go to the Returns & Exchanges section of this site.

If you have not received your parcel after 10 working days please contact our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 8 A.M. to 4 P.M. or by mail to [email protected] so we can assist you with your order.

You may check the status of your parcel via "Track Orders" page of the site to find out the progress of your parcel.

Alternatively, please contact our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 8 A.M. to 4 P.M. or by mail to [email protected] so we can assist you with your parcel.

Can't find what you're looking for? Contact our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 8 A.M. to 4 P.M. or by mail to [email protected].