DaRousso

Policy

Returns & Exchanges

If for whatever reason you are not satisfied, we would be happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in original condition
  • All items must not be damaged
  • Original receipts must be included
  • All items must have been purchased from www.darousso.com

If the above conditions are not met, we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sale items are exchangeable and returnable but certain restrictions may apply.

1. Validity for Exchanges & Returns

All exchanges and returns would need to be claimed as soon as possible and returned to us within 14 days from the delivery date for all orders. The claim for return or exchange must be made within maximum of 14 days from the delivery (please keep the delivery receipt).

The claims are made by email at [email protected]. If the request for exchange or return is made after the period stated above, we will not be able to process it.

2. Exchanges at Our Showroom

  • You will need to make a request for exchange or return to our Showroom at [email protected]. The request needs to be made as soon as possible and the return the latest within 14 days from the delivery date for all orders. The claim for return or exchange must be made within maximum of 14 days from the delivery with the delivery receipt included for all orders. After your request is made, you will need to schedule an appointment for exchange or return.
  • Bring along your original invoice together with the item(s) in its original condition and packaging.
  • You will be entitled to an exchange of any item(s) at the Showroom immediately after evaluation by our staff.
  • If the value of the exchange item(s) is higher than the original item(s), you will be required to pay the difference either by cash or credit card.
  • There will be no cash refund if the value of the exchange item(s) is lower than the original item(s).
  • Other forms of exchanges (such as Showroom cash vouchers or online store credit) may be given.

3. Exchanges & Returns Online

  • Include your original invoice together with the item(s) in its original condition and packaging.
  • After your exchange or return request is made we will mail you instructions. Please follow these instructions — not following them may cause the exchange or return to be invalid.
  • Before mailing us the parcel, make sure you have made the request so we can arrange the return with our shipping partner. If you send the parcel without making the request it may cause your exchange or return to be invalid.
  • Upon return of the item(s), we will evaluate if the item is valid for exchange or return and you will be notified by email. Generally, the processing period is up to 5 working days upon receipt of your parcel.
  • For refunds we can offer Store Credit Vouchers or money return. All valid returns will be refunded via online Store Credit Vouchers or by money return via the same route your initial payment was made. Online Store Credit Vouchers are valid for 1 year.
  • No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
  • However, if any of the products received is deemed defective or a wrong shipment, the cost of shipping the item(s) will be covered by us in whole. Please note that all exchanges are subject to stock availability and we reserve the right to do an exchange of a similar value or by providing online store credits or any other methods at the discretion of www.darousso.com.
  • Defects / misuse: Our policy does not cover damage caused by use or misuse, including (indicatively) forced zippers, torn seams due to incorrect sizing/fit or excessive tension, damage caused by pressure/strain, accidental tearing/snags, and damage caused by incorrect washing/drying/ironing or failure to follow care instructions.
  • No refunds will be given for taxes, duties, tariffs and excise charges for overseas orders either for refunds or exchanged items.

4. Returns with Customer Charge

The customer owns the right to return the products without any cost and without needing to explain the cause, by returning within fourteen (14) calendar days since the receipt date. The first return or exchange of products is charged to the customer, but it is credited by Darousso.com. For further exchange of products, the customer is charged with the new return cost.

For final return, the customer will be charged the shipping costs which will be deducted from the refund amount. The refund will be completed within 15 days since the date that Darousso.com receives the returned products.

5. Return Address

Georgios Roussos & Sia E.E. / Zero Waste and Nanotech Fashion Solutions L.P.
12-14, Markou Botsari Street
18538 Piraeus
Attica, Greece
Tel: +30 210 4180888

6. Other Terms

Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product, neither does it cover returns and exchanges outside the above designated deadlines. Our company reserves the right to charge for any additional shipping costs after the first return.

EU legal guarantee (short): Products sold to consumers in the EU are covered by a 2-year legal guarantee for lack of conformity existing at the time of delivery. This does not cover wear and tear or damage resulting from use, misuse, accidents, incorrect care, or alterations.

In all cases of return, the customer must return all the documents accompanying the product intact and in excellent condition (e.g. Invoice Receipt, Retail Receipt, marketing material or any other promotional material).

For more information please visit our Terms & Conditions.